Delivery Service

OUR SERVICES

We have been running this service since November 1996. We supply a variety of organic vegetables dependent on seasonal variations, and adapted to the demands of each individual customer. We offer a range of options and deliver the items to your home in a reusable box. Customers can check the products they will receive with their order and make any relevant changes to the selection. We also supply organic fruit from Spanish producers.

ORGANIC PRODUCE

Our products are certified as being organic by the CCPAE (www.ccpae.org). Our certificate states our membership number, and offers information on which products we are authorized to call “organic”. Our packaging displays the stamps of the CCPAE and the EU organic production certificate.

We have been producing certified organic vegetables since 1992. Our farm is inspected every year to check the treatments and techniques we use as well as how we apply relevant EU regulations.

The packaged products we also supply all come with the relevant EU stamp on their label, and the stamp of the organic production board of the country of origin.

Remember that, as a consumer you have the right to demand a correct and clear identification of organic produce.

OUR FRUIT AND VEGETABLES

We offer a wide variety of seasonal vegetables, grown on our land. You can visit us on the first Saturday of every month to see us at work, or follow us on the section What’s happening now? or on Facebook.

All the fruit we offer comes from Spanish producers and is certified as being organic.

It is possible to swap any kind of fruit or vegetable for another one available at this time of year. This can be done online via your personalized order sheet.

WHAT IS IN THIS WEEK’S BOX? HOW TO MAKE CHANGES

You will receive an email on the Monday of the delivery week enabling you to check the contents of that week’s delivery and offering you the possibility of making changes.

You will also be given a password to enter our Customer Area and check your personal details, orders and preferences.

HOW OFTEN?

Weekly, fortnightly, or simply from time to time. Please let us know your preferences.

WHEN TO MAKE CHANGES

Changes to your order can be made up to 48 hours before delivery. These include such things as changing your delivery date, address, or even cancelling the order.

WHAT YOU SHOULD DO IF AN ITEM IS NOT IN GOOD CONDITION

Please let us know within 24 hours and we will refund the corresponding amount with your next order.

PAYING

Your order will be charged to your bank account after delivery. The exact day of payment will vary depending on which bank you use. Should you have any reason to cancel your bank transfer, please contact us first to see if we can avoid any unnecessary expenses involved in this process.

For any further questions, do not hesitate to contact us:
Telephone: 977702915
Email: verduresecologiques@joancastella.net

IMPORTANT

Once the delivery process has started, if you cancel your order, you will still be charged for it and the items in question will be donated to local charities such as the Fundació Banc dels Aliments or Càritas.

An additional fee may be applied if your order has to be re-delivered because you are not at home.

You can arrange for your delivery to be left outside your home or with a neighbour if you so wish. Please contact us for details.